Customer Service Coordinator, Woodlake Market

Kohler Co. • Kohler, WI

1d • $18 - $21 • Onsite

About The Position

The Customer Service Coordinator plays a vital role in delivering exceptional customer experience at our upscale grocery store. This position supports the Customer Service Supervisor by overseeing the guest service team, resolving customer concerns, and ensuring a welcoming, efficient, and luxurious shopping environment. The ideal candidate is a proactive leader with a passion for hospitality, attention to detail, and a commitment to excellence.

Requirements

• Highschool diploma or equivalent required
• Must be 18 years old and have ability to obtain a liquor license
• 1+ years of experience in customer service or retail leadership preferred
• Strong communication, interpersonal, and organizational skills
• Ability to lead by example and motivate a team
• Calm under pressure with excellent problem-solving abilities
• Familiarity with POS systems and handling cash/card transactions
• Basic computer software skills (e.g., Excell, word, outlook)
• Passion for food, hospitality, and creating memorable customer experiences
• Ability to lift up to 50lbs and stand for long periods of time
• Flexible availability, including nights, weekends, and holidays
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

• Serve as a role model for outstanding customer service, ensuring every guest feels valued and cared for
• Proactively engage with customers to resolve issues, answer questions, and enhance their shopping experience
• Provide guidance and support to customer service associates
• Assist cashiers by ringing sales and monitoring self-checkout area
• Assist with training, coaching, and performance feedback to maintain high service standards
• Monitor front end operations to ensure efficiency, cleanliness, and adherence to store policies
• Oversee register accuracy, bagging standards, and queue management during peak hours
• Handle escalated customer concerns with professionalism and empathy
• Collaborate with management to address service gaps and implement improvements
• Ensure front end areas are clean, organized, and visually aligned with brand standards
• Support safety protocols as assist in emergency procedures when needed
• Communicate effectively with team members and leadership
• Provide guidance and support to associates, helping resolve questions, concerns, and workflow challenges
• Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence
• Support store-wide initiatives and contribute to a positive work environment
• Act as MOD on as needed rotational basis and follow responsibilities and expectations as set in the MOD SOP
• Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action
• Document incidents and communicate follow-up needs to store leadership
• Will complete all duties and requests as assigned by management

Benefits

• Kohler offers day 1 benefits.
• Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED