Customer Service Coordinator - Full Time

GOODWILL KEYSTONE AREA•Lemoyne, PA

21h•$17 - $0•Onsite

About The Position

The Customer Service Coordinator works with store leadership to assist with front-end operations or other assigned areas to maximize collection, production, sales, salvage, and customer service. The role serves customers and supports a positive shopping experience in the communities served by Goodwill Keystone Area. Although the position is not supervisory, it provides oversight through coaching, training, and developing team members. Hiring, disciplinary actions, performance reviews, and termination remain the Store Manager’s responsibility.

Requirements

High school diploma or GED equivalent, or three years of related experience.
Ability to meet qualitative and quantitative performance standards established by the company.
Ability to continuously perform repetitive work at a set pace.
Effective communication skills, strong interpersonal skills, and the ability to hear, speak, and write.
Basic math skills.
Ability to work a flexible schedule that includes weekends and evenings.
Must successfully pass a state background check, Child Abuse Clearance, and FBI Clearance.

Nice To Haves

Supervisory experience.
Previous retail experience.
POS and basic computer experience.

Responsibilities

Maximize sales performance through proper rotation, displays, signage, and inventory of processed merchandise.
Meet or exceed sales goals consistently.
Provide excellent customer service to customers, donors, and employees, representing Goodwill Keystone Area positively.
Train and develop sales associates and ensure merchandising guidelines are followed throughout the sales floor.
Help ensure paperwork is completed accurately and on time, including opening and closing procedures and cash handling; enforce cash register procedures.
Support staff and communicate and enforce organizational policies, manuals, handbooks, and procedures.
Open and close the store as assigned by the manager.
Participate in interviewing candidates for entry-level retail roles.
Contribute input to and assist with administering associate evaluations.
Back up the Customer Service Manager as needed.
Help ensure compliance with asset protection policies and procedures.
Report problems and concerns to the Store Manager or, when the Store Manager is absent, the Regional District Director.
Support and promote organizational programs and special events as required.
Support additional tasks and projects as needed.
Promote workplace safety and perform duties safely in accordance with safety requirements.
Communicate progress, problems, and concerns to the Store Manager.