Customer Service Coordinator - Full Time

GOODWILL KEYSTONE AREA•Burnham, PA

21h•$17 - $0•Onsite

About The Position

The Customer Service Coordinator works with store leadership to support front-end operations and other assigned areas, helping maximize the collection, production, sales, salvage, and customer service of the store. The role serves customers to enrich their shopping experience in the communities Goodwill Keystone Area serves. Although this position is not supervisory, it provides oversight through coaching, training, and development of team members. Formal supervisory responsibilities remain with the Store Manager.

Requirements

High school diploma or GED equivalent, or three years of related experience.
Ability to work in an open warehouse environment exposed to varying weather and temperatures.
High level of integrity and business ethics.
Ability to meet company-established qualitative and quantitative performance standards.
Ability to continuously perform repetitive work at a set pace.
Effective communication skills, strong interpersonal skills, and ability to hear, speak, and write.
Basic math skills.
Ability to work a flexible schedule that includes weekends and evenings.
Must successfully pass a state background check, Child Abuse Clearance, and FBI Clearance.

Nice To Haves

Supervisory experience.
Previous retail experience.
POS and basic computer experience.

Responsibilities

Support front-end operations and other assigned areas to maximize collection, production, sales, salvage, and customer service.
Improve sales performance through appropriate merchandise rotation, displays, signage, and inventory of processed merchandise.
Meet or exceed sales goals consistently.
Provide excellent customer service to customers, donors, and employees, and represent Goodwill Keystone Area positively.
Train and develop sales associates and help ensure merchandising guidelines are followed throughout the sales floor.
Help ensure paperwork is completed accurately and on time, including opening and closing procedures.
Ensure cash handling practices comply with cash register procedures.
Support staff and communicate and enforce Goodwill Keystone Area policies, manuals, handbooks, and procedures.
Open and close the store as assigned by the manager.
Participate in interviewing candidates for entry-level retail roles.
Contribute input to and assist with administering associate evaluations.
Provide backup to the Customer Service Manager as needed.
Help ensure compliance with asset protection policies and procedures.
Report problems and concerns to the Store Manager or, when the Store Manager is absent, the Regional District Director.
Support and promote organizational programs and special events as required.
Contribute to additional tasks and projects as needed.
Promote workplace safety, perform duties safely, and adhere to safety requirements.
Communicate progress, problems, and concerns to the Store Manager.