Customer Service Coordinator

CBRE HV•Columbus, OH

10h

About The Position

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This role is part of the Call Center job function and provides end-to-end support to resolve customer inquiries or concerns. You will handle requests through phone, chat, email, and online channels; coordinate service work orders and meetings; maintain records and reports; and help the team improve its processes. The role delivers defined work under close supervision, using established procedures to solve straightforward problems.

Requirements

High school diploma or GED.
Up to 2 years of job-related experience.
Ability to follow basic work routines and standards.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.
Basic math skills, including calculating percentages, discounts, and markups.
French bilingual proficiency.
Current authorization to work in the United States without visa sponsorship now or in the future.

Responsibilities

Answer incoming service requests via phone, chat, email, and online channels.
Respond to customer inquiries and concerns, escalating issues as necessary.
Generate and follow up on service request work orders to ensure completion.
Schedule meetings and coordinate logistics as needed.
Update company systems, customer service databases, and spreadsheets.
Contact customers to obtain updated information as necessary.
Run and distribute ad hoc reports for review.
Model behaviors consistent with CBRE RISE values and guide the team through the application of basic knowledge.
Suggest improvements to existing processes and solutions to improve team efficiency.
Evaluate and select solutions from established options.
Follow defined procedures and processes under close supervision to deliver assigned work.