Customer Service Coordinator

Penske • Grand Prairie, TX

9d • Onsite

About The Position

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Must be able to work a flexible schedule.

Requirements

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• High School diploma or equivalent required
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED