Customer Service Coordinator

Interior Logic Group•Minneapolis, MN

21h•Remote

About The Position

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. This position offers remote work at $17/hr. M-F 5pm-9pm and weekend daytime hours available as well.

Requirements

High school diploma or GED
Problem resolution skills and strong customer service skills
Detail oriented with high level of accuracy
Team player with the ability to multitask
Experienced in Microsoft applications
Excellent oral and written communication skills

Nice To Haves

Call or contact center experience is preferred

Responsibilities

Creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment.
Scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database.
Developing and qualifying sales leads.
Ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.
Fields customer questions and concerns in a professional manner utilizing all resources available.
Ensures that communication with customers is completed and that all correspondence is customer-focused and well documented.
Provides customers with production and service information.
Schedules customer installations according to established processes.
Makes post-installation follow up calls ensuring the installation experience was one that delights customers.
Routes customer calls to appropriate department or resource.
Keeps informed of new processes and policies.
Fields customer service inquiries in a professional manner and determines customer requirements and expectations.
Develops, qualifies, and effectively promotes products and services.
Illustrates knowledge of features and benefits of various Crew2 programs.
Presents pricing, credit, and terms information in accordance with standard procedures.
Creates a positive customer experience to help generate sales and repeat business.
Processes customer information accurately and according to process.
Uses available tools for monitoring and tracking information.
Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best.