Customer Service Coordinator

Innovive Health•Medford, MA

8d•$18 - $20•Onsite

About The Position

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset. Are you a professional communicator who thrives in a fast-paced environment? We are looking for a Customer Service Coordinator to serve as the vital link between our patients, clinical teams, and the community. In this role, you will manage high-volume communications, handle complex scheduling, and provide critical administrative support to our On-Call clinicians.

Requirements

Associate degree in Business (or equivalent professional experience).
1+ years in a high-volume customer service environment.
Advanced proficiency in a Windows environment, specifically Outlook, Teams, Excel, and Word.
Exceptional telephone etiquette and interpersonal communication skills; ability to remain calm in a dynamic, fast-paced setting.

Nice To Haves

1+ years in a healthcare or business office setting.
Conversational Spanish skills are a significant plus.

Responsibilities

Manage incoming calls with professionalism, ensuring accurate triaging and high levels of customer satisfaction.
Maintain and update patient service schedules, ensuring direct care employees have accurate directions and patient-need information.
Act as a liaison for on-call staff and clinical teams, reporting patient concerns and scheduling changes immediately to supervisors.
Update assignments in real-time to ensure safe and effective patient coverage.
Maintain strict adherence to agency policies, protecting patient and employee privacy at all times.
Participate in continuing education and stay current on all department protocols via Teams and weekly updates.