Customer Service Coordinator

ZERO ZONE INC•North Prairie, WI

12d•Onsite

About The Position

Under the direction of the Contract Services Supervisor, the Customer Service Coordinator supports the needs of all contract service customers by providing customer service and problem-solving skills to ensure customer satisfaction through prompt action and follow up.

Requirements

High School Diploma / GED
6 months of relevant experience and/or training
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Maintain a positive work attitude.
Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
Safety toe shoes and safety glasses are required while in production areas.
Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move up to 15 pounds.

Responsibilities

Dispatch service requests for contract customers.
Provide dispatching/invoicing information to contract customers or Sales Department.
Review service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement.
Have an understanding contract warranty/service agreement.
Relay new service contractors for contract warranty/service work.
Assemble proper documentation of billing/invoicing information for customers.
Assist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customer’s satisfaction.
Review service bills for customers with contract warranty/service agreement.
Assist in maintaining of spreadsheets for customers with contract warranty/service agreements.
Understand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements.
Maintain files of the orders placed by customers with contract warranty/service agreements.
Develop understanding of IFS and how it relates to their position within company.
Other duties as assigned

Benefits

Vacation and Personal Hours (after only 30 days!)
Competitive Wages
Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
401k and Profit Sharing
10 Paid Holidays
Flexible Schedules
Casual Dress Code
Wellness Programs and Incentives
Steel Toe Reimbursement
Employee Engagement Programs
One-time Home Computer Reimbursement
And more!