Customer Service Coordinator

Herff Jones • Arcola, IL

11d • Onsite

About The Position

The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a Customer Service Coordinator to join our team. The Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer’s decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations.

Requirements

• Proven success effectively communicating across all levels of an organization.
• Demonstrated ability to orchestrate resources to a desired end.
• Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Experience in delivering solutions based on customer needs.
• Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
• Excellent listening, problem-solving, written and verbal communication skills.
• Experience with Account management software and Office Suite.

Nice To Haves

• Bachelor’s degree or higher preferred; or equivalent work experience (3-5 years).

Responsibilities

• Serve as a liaison between our Customer Service Specialist, Sales Reps, Customers (e.g.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers.
• Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.
• Serve as product line expert and advisor to Independent Sales Professionals and their staff.
• Operate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals.
• Ensure the timely and accurate delivery of our products according to Customer needs.
• Serve on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met.
• Assist with tracking key account metrics.
• Assist with requests or issues delegated from Customer Service Specialists and escalations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree