Customer Service Coordinator

CMA CGM • Montreal, QC

7d • Onsite

About The Position

CMA CGM Montreal is looking for an Customer Service Coordinator to join our Team - driven, problem solving, Customer Centric candidates who thrive in a fast-paced environment are welcome! The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on import shipments. This position focuses on addressing the specific needs and expectations of customers while adhering to established policies and standards.

Requirements

• University degree and transportation certificate an asset.
• Proven experience in a customer service role, preferably at least one year within the shipping, logistics, or transportation industry.
• Bilingual is a must - Fluent in written and spoken English and French; additional language skills are a plus.
• Excellent verbal and written communication skills, with the ability to effectively communicate complex information in a clear and concise manner.
• Strong problem-solving and decision-making abilities, with a customer-focused mindset.
• Ability to multitask and prioritize tasks in a demanding environment, while maintaining an elevated level of accuracy and diligence.
• Proficiency in using Salesforce software and other relevant tools, an asset.
• Exceptional people skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Flexibility to adapt to changing priorities and work collaboratively in a team environment.
• Strong organizational and time management skills, with the ability to meet deadlines and manage multiple customer requests simultaneously.
• Candidates must be legally authorized to work in Canada: valid work permit, permanent resident or citizen.

Nice To Haves

• Transportation certificate an asset.
• Proficiency in using Salesforce software and other relevant tools, an asset.
• Additional language skills are a plus.

Responsibilities

• Address customer inquiries, provide information, and resolve issues efficiently.
• Ensure all customer queries (via all channels) are responded to within agreed SLA & quality.
• Assist customers with documentation, including bills of lading and shipping instructions.
• Provide proactive shipment status updates to customers.
• Coordinate with internal teams for resolution and follow-ups.
• Promote digital platforms and educate customers on digital tools.
• Identify opportunities for upselling basic value-added services (VAS).
• Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level