Customer Service Coordinator - NM Hope

Steel Dynamics • Hope, AR

5h

About The Position

Overview Import, Price, review Fab Lists, Discrepancies resulting in Change Orders or error. Responsibilities Complete “sales checks” on all list projects Send adds/deducts and update JEDI/OIS to reflect these Resolve discrepancies on the projects Monitor/report of NM add/sales errors Monitor Helix/Test Track entries Attend production meetings as needed Field issue review - NM and/or customer error Deal directly with the customers Issue document requests: LEED/MTR/Primer specs/CERTS

Requirements

• Excellent Communication Skills
• Ability to Multi-Task
• Highly Organized
• Logical Thinker
• Willing to cross train in other areas of Customer Service

Nice To Haves

• Knowledge of the products NM produces
• Working knowledge of OIS and JEDI systems

Responsibilities

• Complete “sales checks” on all list projects
• Send adds/deducts and update JEDI/OIS to reflect these
• Resolve discrepancies on the projects
• Monitor/report of NM add/sales errors
• Monitor Helix/Test Track entries
• Attend production meetings as needed
• Field issue review - NM and/or customer error
• Deal directly with the customers
• Issue document requests: LEED/MTR/Primer specs/CERTS

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed