Customer Service Coordinator - NM Hope
Steel Dynamics•Hope, AR
About The Position
Overview Import, Price, review Fab Lists, Discrepancies resulting in Change Orders or error. Responsibilities Complete “sales checks” on all list projects Send adds/deducts and update JEDI/OIS to reflect these Resolve discrepancies on the projects Monitor/report of NM add/sales errors Monitor Helix/Test Track entries Attend production meetings as needed Field issue review - NM and/or customer error Deal directly with the customers Issue document requests: LEED/MTR/Primer specs/CERTS
Requirements
- Excellent Communication Skills
- Ability to Multi-Task
- Highly Organized
- Logical Thinker
- Willing to cross train in other areas of Customer Service
Nice To Haves
- Knowledge of the products NM produces
- Working knowledge of OIS and JEDI systems
Responsibilities
- Complete “sales checks” on all list projects
- Send adds/deducts and update JEDI/OIS to reflect these
- Resolve discrepancies on the projects
- Monitor/report of NM add/sales errors
- Monitor Helix/Test Track entries
- Attend production meetings as needed
- Field issue review - NM and/or customer error
- Deal directly with the customers
- Issue document requests: LEED/MTR/Primer specs/CERTS
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
