Customer Service Coordinator

Atlas World Group•Evansville, IN

20h•Onsite

About The Position

We’re looking for a detail-oriented and customer-focused Customer Service Coordinator to support Avail’s Move Management program. In this role, you’ll serve as a primary point of coordination for transferees, agencies, and service providers as shipments move through the relocation lifecycle. You’ll monitor shipments at any stage while ensuring accurate documentation, timely updates, and a positive customer experience. This role is ideal for someone who enjoys balancing customer interaction with operational accuracy in a fast-paced, service-driven environment.

Requirements

High school diploma, GED, or equivalent required.
2–4 years of relevant experience, or an equivalent combination of education and experience.
Strong attention to detail with the ability to manage and verify data accurately.
Excellent customer service and communication skills.
Ability to manage multiple tasks and track details across multiple shipments.
Strong organizational and follow-up skills in a deadline-driven environment.

Responsibilities

Serve as the primary agency contact responsible for scheduling, estimating, and monitoring shipments throughout the move management process.
Track and monitor shipments at any stage of the shipment lifecycle, ensuring service milestones are met.
Enter and maintain accurate shipment data in the move management database, documenting each step of the process.
Review and verify data entered by agents to ensure accuracy and support timely and accurate invoicing.
Receive, review, and enter required documentation from service providers in accordance with program requirements.
Prepare, update, and distribute reports for customers and service providers as needed.
Provide direct customer support by responding to inquiries from transferees contacting the Move Center.
Collaborate with internal teams, agencies, and service providers to resolve questions or issues quickly and professionally.

Benefits

Medical, dental, and vision coverage for employees and dependents
Employee Assistance Programs with a strong focus on mental health
24/7 access to a licensed therapist
Wellness programs with employee perks
Onsite Fitness Center and Medical Clinic
Generous 401(k) matching retirement plan
Pre-tax savings options including HSA and FSA
Tuition assistance
Financial wellness resources through our Employee Assistance Program
Paid time off including vacation, sick leave, parental leave, holidays, and disability leave
Free online training via a modern learning and development platform
A company-wide mentorship program
Internal employee organizations
Tuition reimbursement and continuous learning opportunities