Customer Service Coordinator

Interior Logic Group•Minneapolis, MN

23h•Hybrid

About The Position

At Crew2, a part of Interior Logic Group, the company fosters an environment where talent and opportunity converge, empowering associates through diversity, teamwork, growth opportunities, and mutual respect. They seek motivated individuals eager to advance their careers in a rapidly expanding industry. This Customer Service Coordinator role is crucial for delivering a high-quality customer service experience within an inbound and outbound call center setting. Responsibilities include scheduling, managing customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. The position may also involve developing and qualifying sales leads, with a core focus on ensuring complete customer satisfaction and maintaining a strong Voice of the Customer (VOC) quality score. Interior Logic Group, powered by its award-winning technology platform, is the largest national provider of interior design and finish solutions to the building industry. Their scalable solutions aim to boost customer profitability, enhance construction quality, and shorten cycle times, all while prioritizing an exceptional customer experience. They offer installation services and supply chain management for various residential, commercial, and remodel clients. Employees are drawn to ILG for its passionate team, company culture, flexible work options, and growth prospects, with the company investing in its workforce through comprehensive benefits for personal and professional development.

Requirements

High school diploma or GED
Problem resolution skills and strong customer service skills
Detail oriented with high level of accuracy
Team player with the ability to multitask
Experienced in Microsoft applications
Excellent oral and written communication skills

Nice To Haves

Call or contact center experience is preferred

Responsibilities

Fields customer questions and concerns in a professional manner utilizing all resources available
Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
Provides customers with production and service information
Schedules customer installations according to established processes
Makes post-installation follow up calls ensuring the installation experience was one that delights customers
Routes customer calls to appropriate department or resource
Keeps informed of new processes and policies
Fields customer service inquires in a professional manner and determines customer requirements and expectations
Develops, qualifies, and effectively promotes products and services
Illustrates knowledge of features and benefits of various Crew2 programs
Presents pricing, credit, and terms information in accordance with standard procedures
Creates a positive customer experience to help generate sales and repeat business
Processes customer information accurately and according to process
Uses available tools for monitoring and tracking information
Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Benefits

$17/hr.
full benefits
competitive PTO
remote Fridays after training
opportunities to grow from within
great benefits
healthy work-life balance
Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health
401(k) with company match
short- and long-term disability
life insurance
access to a Flexible time off
8 paid holidays
additional leave benefits
company-sponsored weight loss management program
pet insurance