Customer Service Coordinator

Keysight Technologies, Inc.•Colorado Springs, CO

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. The Customer Service Coordinator proactively manages relationships with customers and Service/Sales Account Managers to deliver an excellent customer service experience and build loyalty. They accomplish this by interacting with internal teams in the end-to-end order process. This role is for a proactive and motivated Customer Service Representative who will be a part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organizational skills.

Requirements

Have a desire to delight customers and a solution-centric mindset
Be able to clearly articulate messages to a variety of audiences
Have the ability to establish and maintain strong relationships
Be able to offer alternate solutions to existing processes/procedures
Effective time management in fast paced environments
Possess organizational skills to maximize productivity
Produce quality work that is accurate and with eye for detail
Seek to improve the job through continuous improvement and provides solution-oriented feedback
Demonstrate business judgment through internal consulting, collaboration, and working independently
Have the ability to solve complex issues and identifying paths forward in the best interest of the customer and the company
Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
Be available to work an hourly position that may involve occasional overtime

Responsibilities

Proactively manage relationships with customers and Service/Sales Account Managers to deliver an excellent customer service experience and build loyalty
Interact with internal teams in the end-to-end order process
Generate quotes
Book and manage orders
Answer phones
Communicate effectively with customers and cross-functional teams
Take ownership of your work while collaborating closely with internal and external customers
Work with customers based in the United States while working with an internal team spread across the globe