Customer Service Coordinator

Luminator Technology Group • Grand Prairie, TX

11d • Hybrid

About The Position

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees. Luminator is seeking a Customer Service Coordinator who will serve as the primary contact for customers, vendors, and suppliers—managing inquiries, supporting orders, tracking deliveries, and partnering with internal teams to ensure a smooth, efficient, and providing a great overall customer experience. This role is ideal for someone who is detail‑oriented, communicative, and committed to helping others.

Requirements

• 0-3 years in customer service; experience in a manufacturing environment is a plus.
• Understanding of customer service principles, along with basic sales and administrative practices.
• Active listener with strong communication skills (verbal and written), and able to think critically to solve issues and help customers.
• Willing to work closely with various departments to ensure customer satisfaction.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint);
• Experience with Salesforce and ERP systems is a bonus.

Nice To Haves

• Highly organized, Goal‑driven, and able to prioritize in a fast‑moving environment while communicating confidently with leaders and partner teams.

Responsibilities

• Support customers across phone, email, and Salesforce by handling inquiries, orders, complaints, and product details.
• Record and keep track of customer interactions, including orders, inquiries, complaints, and follow-ups.
• Ensure customer issues are resolved by coordinating with the right departments.
• Assist in managing purchase orders, RMAs (Return Merchandise Authorizations), and quotes.
• Collaborate with teams to keep deliveries on schedule and meet customer expectations.
• Create and manage new customer accounts, ensuring all information is accurate.
• Access and update customer portals and respond promptly to customer requests.
• Ensure accuracy in orders by confirming customer purchase orders match company quotes.
• Update and distribute weekly reports, track order changes, and assist with forecasting.
• Coordinate with Sales on any additional information needed from customers.

Benefits

• Competitive compensation with career growth potential
• Generous time off: Vacation and wellness time, 10 paid observed company holidays, and 2 floating holidays
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage
• Generous 401k match through Vanguard
• Benefits effective on Day One

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED