Customer Service Coordinator - Heavy Duty

Ryder Supply Chain Solutions • Stoneham, MA

12d • Onsite

About The Position

The Customer Service Coordinator supports the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. The role helps improve customer satisfaction and branch productivity while contributing to cost containment through effective inventory planning and warranty processes. It also provides administrative support for shop operations, including handling calls, maintaining vehicle files, processing accounts payable, and creating repair orders for technicians.

This position is located in Stoneham, Massachusetts, and is scheduled Monday through Friday from 2:30 p.m. to 11:00 p.m. It is an hourly role paying $26.00 per hour, with weekly pay. The posting describes a fast-paced, inclusive environment and notes opportunities for growth.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or comparable experience with issue resolution.
• Advanced computer skills, including spreadsheets and word processing software.
• Detail-oriented with excellent follow-up practices.
• Able to multitask and demonstrate strong organization and time management.
• Flexible and self-driven in a fast-paced environment.
• Able to build and maintain professional relationships across all organizational levels, including peers, work groups, customers, and supervisors.
• Able to work independently and as part of a team.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer expectations.
• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction efforts.
• Communicate with customers about preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates.
• Drive improvement of Customer Satisfaction (CSI) scores.
• Schedule and plan work to enhance branch productivity.
• Create repair order tasks and update the work planning sheet.
• Review maintenance reports to identify and schedule preventive maintenance, repair campaigns, and vehicles requiring follow-up.
• Coordinate with the rental counter on repair requirements, substitute units, and vehicle wash requirements.
• Coordinate outside repairs with vendors and customers.
• Support management by enabling the team to focus on shop operations.
• Manage parts inventory processes, including physical inventory, ordering, receiving, stocking, purchase orders, invoices, and parts pickup and delivery.
• Recommend minimum and maximum inventory levels to the inventory planning team.
• Manage parts obsolescence and ship warranty and return parts.
• Organize and maintain cleanliness in the parts room.
• Handle incoming shop calls and perform clerical duties, including maintaining vehicle maintenance files.
• Process accounts payable and create repair orders for technicians.
• Perform other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on shares.
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan, depending on position level and type.
• Weekly pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED