Customer Service Coordinator

Total Water Treatment Systems Inc. • Dodgeville, WI

4d • Onsite

About The Position

Total Water Treatment Systems is looking to immediately hire a Customer Service Coordinators for our Dodgeville, WI office. Working with customers, technicians, managers, purchasing, sales and the customer service team, you will coordinate all aspects of service and installation, coordinating schedules, dispatching technicians, setting sales appointments, arranging for equipment, and processing paperwork. This position is responsible for scheduling of installations, service, delivery and sales appointments. You will work with sales team, technicians and customers by phone and email. With the help of the service manager, you will schedule technicians, collect and prepare necessary paperwork, determine equipment needs and availability while controlling the work to improve productivity. Responsibilities include updating completed work in the computer database, for billing and preparing reports as needed. This position coordinates with the sales team to ensure customer satisfaction.

Requirements

• Experience as a scheduler, coordinator or customer service center/account management
• Proficiency with Microsoft Excel and Word
• Understanding and prior experience using a database
• Good Typing skills
• Excellent written and oral communication skills
• Excellent organizational skills
• The ability to multitask and work in a fast paced environment

Nice To Haves

• Accounting and billing experience helpful

Responsibilities

• Coordinate all aspects of service and installation
• Coordinate schedules
• Dispatch technicians
• Set sales appointments
• Arrange for equipment
• Process paperwork
• Schedule installations, service, delivery and sales appointments
• Work with sales team, technicians and customers by phone and email
• Schedule technicians
• Collect and prepare necessary paperwork
• Determine equipment needs and availability
• Control the work to improve productivity
• Update completed work in the computer database
• Prepare reports as needed
• Coordinate with the sales team to ensure customer satisfaction

Benefits

• Paid Holidays
• Paid Time Off
• Employee Stock Ownership Plan (fully paid)
• 401k Plan
• Health, Dental, Vision
• Fully paid Short and Long Term Disability Insurance and Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed