Customer Service Coordinator

Ace Handyman Services Minneapolis•Minneapolis, MN

2d•$20 - $24

About The Position

Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Customer Service Coordinator to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. Here is just some of what we have to offer: Competitive pay ranging from $20-24 per hour Health insurance Vacation Performance bonuses Flexible scheduling Advancement and growth opportunities Regular pay reviews Plus more! As a Customer Service Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen/handyman. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

Proven experience in office management, bookkeeping, and retail operations.
Proficient in retail computer systems and related software.
Ability to work collaboratively and build strong relationships within the team.
A genuine commitment to delivering outstanding customer service.
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills.
It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen.
You will also need a strong solution-focused attitude and be quick on your feet.
High school diploma or GED
Comfortable with sales
Adaptive to technology
Strong customer service skills
Great multitasking and prioritization skills
Exceptional communication skills

Nice To Haves

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Customer-facing experience, a plus
ServiceTitan experience is a major plus

Responsibilities

Serve as the first point of contact for incoming calls, following the company’s Call Blueprint to ensure quality service.
Respond to emails promptly, addressing customer inquiries and concerns.
Adjust schedules as needed to accommodate job extensions or customer requests.
Resolve customer service issues in a timely and professional manner.
Utilizing our dispatching & schedule management software (ServiceTitan)
Returning customers calls as needed and following up with past customers
Provide accurate price estimates and explain our services
Schedule and coordinate jobs with technicians
Create, send, and manage invoices
Collect payments and process transactions
Keep detailed and organized customer records
Deliver friendly, professional customer service every day
Assist in Operational Admin Duties as needed
Posts all receipts to Quickbooks.
A/P - Keeps track bills & schedules payments or prints checks for Owner to sign.
Filing.
Monitor & order office supplies & marketing supplies as needed.
Prepare daily bank deposits.