Customer Service Coordinator

DC Enterprises (iLABS Inc. and Affiliated Companies:)•Mahwah, NJ

3d•Onsite

About The Position

This role is responsible for providing exceptional support to customers and internal teams by accurately entering and managing order-related data in a fast-paced contract manufacturing environment. This role serves as a critical link between clients, production, and supply chain teams, ensuring timely and accurate order processing, documentation, and communication.

Requirements

High school diploma or GED required.
Proficient with Microsoft Office Suite
Strong attention to detail and accuracy in data entry
Clear written and verbal communication skills
Ability to multi-task, prioritize, and stay organized in a fast-paced environment
Willingness to learn internal systems and follow standard operating procedures
Positive, professional attitude and a team-oriented mindset

Nice To Haves

Associate’s degree in Business, Supply Chain, or a related field preferred.
1–3 years of customer service, order processing, or administrative coordination experience preferred.

Responsibilities

Accurately enter customer orders, revisions, and specifications into Elements Connect.
Review purchase orders for completeness, pricing accuracy and lead times.
Maintain accurate and up-to-date records of orders, customer information, and related documentation within internal systems.
Serve as a point of contact for customer inquiries regarding order status, lead times, and shipment schedules.
Provide timely responses via email and phone, maintaining a professional and courteous tone.
Coordinate with production, planning, and shipping teams to meet customer delivery requirements.
Collaborate with cross-functional teams including production, QA, and logistics to resolve order-related issues or discrepancies.
Monitor open orders and proactively follow up to ensure timely fulfillment.
Work with Inventory teams to provide accurate reports each month to deliver to customers.
Ensure all data entry complies with company SOPs and industry regulations.
Help maintain accurate and audit-ready records for quality assurance and customer compliance.
Support quality documentation processes related to customer complaints or returns, if needed.