Customer Service Coordinator
TQL•Grand Rapids, MI
•Onsite
About The Position
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
Requirements
- 1+ year customer service experience preferred
- Hall of fame work ethic with a history of excellent attendance
- Strong verbal communication skills – face to face and over the phone
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Ability to take ownership of responsibilities and see tasks through completion
Responsibilities
- Become the subject matter expert on all administrative tasks related to your aligned account(s)
- Document and manage all tasks in our internal systems
- Schedule appointments and help coordinate shipments from pickup to delivery
- Help resolve shipping issues with a high level of professionalism
- Provide excellent customer service to internal and external stakeholders
- Support with billing and payment processing as needed
Benefits
- Health, dental and vision coverage
- 401(k) with company match
- Tuition and training reimbursement
- Employee discounts
- Financial wellness planning
- Employee referral bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
