Customer Service Coordinator
About The Position
At Fikes, great service is about more than answering the phone. It’s about building trust, solving problems quickly, and making sure customers feel supported every step of the way. We’re looking for a Customer Service Coordinator who thrives in a fast-paced environment, communicates with confidence, and takes pride in keeping things running smoothly. Why Join the Fikes Team? Fast-Paced, High-Impact Role – Be at the center of customer communication & daily operations Career Growth – Build valuable experience in customer service, coordination, and operations Supportive Team Culture – Join a company that values accountability, reliability, and teamwork Stable, Growing Company – Be part of a business that continues to grow and invest in its people
Requirements
- Strong communication and people skills
- Excellent organization and multitasking ability
- A calm, solutions-focused approach in a busy environment
- Strong follow-through and attention to detail
Nice To Haves
- Customer service, scheduling, dispatch, coordination, & admin support experience a plus!
Responsibilities
- Serve as a primary point of contact for customer questions, service requests, and updates
- Handle high volumes of inbound and outbound calls and emails with professionalism and urgency
- Coordinate service requests, schedule changes, and daily support needs with internal teams
- Help resolve customer concerns quickly and thoroughly
- Maintain accurate notes, records, and follow-up details in company systems
- Partner with operations and service teams to keep communication clear and service on track
- Deliver a positive, responsive experience that builds customer confidence and trust
Benefits
- Competitive pay based on experience
- 401(k) with company match
- Medical, Dental, Vision, accident, and life insurance options
- Paid time off and holiday benefits
- Career growth opportunities within a stable, growing company
- A team culture that values service, responsiveness, and doing things right
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
