Customer Service Coordinator

TJX•Nashville, TN

5h•Onsite

About The Position

The Customer Service Coordinator is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs. The Coordinator leads by example through customer engagement and interaction, maintaining a clean and organized store, and modeling outstanding customer service. The position creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. It includes training and mentoring Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The Coordinator assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns promptly, and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, provides and accepts recognition and constructive feedback, and partners with Management on training needs. The role also supports compliance with labor laws and company policies and procedures, credit and loyalty programs, store shrink-reduction goals, and safety awareness. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service.
Lead by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service.
Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability coverage for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package