Customer Service Coordinator

Macdonald’s Home Health Care•Surrey, BC

20d•Onsite

About The Position

We are seeking a Customer Service Coordinator to be the primary point of contact for clients seeking service and repairs to mobility equipment. In this fast‑paced role, you will manage a high volume of calls and emails, troubleshoot client concerns, and ensure efficient scheduling to support the daily operations of our Service team. This is a 4 month term position with possibility to extend.

Requirements

Intermediate knowledge of Microsoft Office
Excellent verbal and written communication
Extremely organized and detail orientated
Ability to handle multiple sources of information and maintain communication with all departments

Nice To Haves

Previous experience working in a retail or customer service environment desirable but not essential

Responsibilities

Coordinate service appointments for clients and healthcare professionals.
Optimize daily schedules for Service team members, ensuring time for appointments and follow‑ups.
Review staff schedules to identify issues or outstanding tasks.
Troubleshoot client concerns by phone and provide clear, effective guidance.
Verify part numbers, pricing, and labour details for quotations.
Respond promptly to inquiries from team members and the service mailbox.
Monitor workflow subtypes when needed.
Understand warranty procedures and Master Standing Agreements.
Manage scheduling during staff absences.
Order parts required for repairs.
Complete accurate work orders and maintain service records.
Communicate repair details and equipment issues clearly to clients.
Build and maintain positive client relationships to encourage loyalty.
Perform additional responsibilities as assigned by management.