Customer Service Coordinator

Aqua Aerobic•Loves Park, IL

3d•Hybrid

About The Position

Main point of contact for field service scheduling and on site services. This position will work extensively with Project Managers and Lead technicians to align the schedule with the business needs; and, will maintain all databases and other records related to scheduling. In addition, this position will cross train and act as back up to the Customer Service Administrator with job coordination activities.

Requirements

Proven experience in scheduling.
Excellent communication skills.
Computer literate.
Familiarity with Microsoft Office software, Excel, Word, and PowerPoint is preferred.
Proficient typing skills.
High organization talents.
Stress tolerant and able to continually accept and welcome change.
Conveys positive, professional image at all times.
3-5 years of direct scheduling experience.

Nice To Haves

Familiarity with Microsoft Office software, Excel, Word, and PowerPoint

Responsibilities

Receive and processes request for all field service work using both internal resources and authorized service providers. Maintains all records related to scheduling.
Ensure all requests from field service for internal/external support are responded to timely.
Understand and cross train in report and expense processing
Maintain all required written and electronic files related to service work.
Become subject matter expert on the schedule procedure and work instructions related specifically to scheduling, and able to train on these subjects.
Other duties as assigned.