Customer Service Coordinator, Student Financial Services
La Salle University Applicant Site•Philadelphia, PA
About The Position
The Customer Service Coordinator in Student Financial Services (SFS) is a front-facing customer service team member operating in a fast-paced, cross-functional, student-focused environment. This position is responsible for greeting guests, triaging issues, creating tickets, routing students and families to the appropriate counselor, and maintaining the email and phone systems for Student Financial Services.
Requirements
- Associate degree or equivalent combined education and work experience in an Admissions or Financial Aid Office or in a related higher education environment.
- Previous experience successfully working as part of a team.
- Demonstrated strong interpersonal skills, with the ability to communicate effectively and provide outstanding customer service to students, families, and campus partners.
- Knowledge of and commitment to the mission of La Salle University.
Nice To Haves
- Bachelor’s degree.
- Previous involvement in developing recruiting and communication strategies.
- Previous experience using Slate and/or Ellucian’s Banner.
- Proficiency in Spanish.
Responsibilities
- Greeting guests
- Triaging issues
- Creating tickets
- Routing students and families to the appropriate counselor
- Maintaining the email and phone systems for Student Financial Services
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
