CUSTOMER SERVICE COORDINATOR (ORDER MANAGEMENT) - PARSIPPANY, NJ

Compass Group•Parsippany-Troy Hills, NJ

13d•$50,000 - $60,000•Onsite

About The Position

The Customer Service & Order Management Coordinator is responsible for processing and approving daily customer orders while delivering exceptional service and support. This role serves as a key point of contact for customers, ensuring orders are accurately entered, processed, and fulfilled in a timely manner. The ideal candidate is highly organized, customer-focused, and possesses strong time management skills with the ability to effectively manage multiple priorities in a fast-paced environment.

Requirements

High school diploma or equivalent required
Previous experience in customer service, order processing, sales support, or administrative support preferred.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities and meet deadlines.
Strong customer service and problem-solving abilities.
Ability to identify sales opportunities and confidently upsell products and services.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems preferred.

Nice To Haves

Associate degree preferred
Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems preferred.

Responsibilities

Process, review, and approve daily customer orders to ensure accuracy and timely fulfillment.
Respond to customer inquiries regarding orders, products, pricing, and delivery status.
Deliver exceptional customer service by resolving issues and addressing concerns professionally and promptly.
Build and maintain positive relationships with customers to ensure a high level of satisfaction.
Identify opportunities to upsell products and services that meet customer needs and support company sales goals.
Coordinate with internal teams, including operations, logistics, and sales, to ensure seamless order processing and delivery.
Maintain accurate customer records, order information, and documentation within company systems.
Monitor order status and proactively communicate updates or changes to customers.
Prioritize daily workload and manage multiple tasks while meeting deadlines.
Assist with administrative duties and special projects as assigned.