Customer Service Coordinator/Office Manager
About The Position
Restoration 1 of Horry County is seeking an organized, dependable, and customer-focused Office Manager to join our growing team. This position serves as the hub of our office and requires someone who can confidently manage multiple responsibilities while delivering outstanding customer service. Our customers are often experiencing water damage, mold issues, fire damage, or other property emergencies, making empathy, professionalism, and excellent communication skills essential. We are looking for a self-starter who takes ownership of their work, follows through on commitments, and helps keep the office running smoothly in a fast-paced environment.
Requirements
- Outstanding phone and communication skills
- Strong customer service mindset
- Ability to remain calm under pressure
- Ability to communicate effectively with a wide variety of personalities
- Strong organizational and multitasking skills
- Attention to detail and follow-through
- Reliable attendance and punctuality
- Ability to learn new software quickly
- Comfortable discussing outstanding balances and collections professionally
Nice To Haves
- QuickBooks experience
- Microsoft Office experience
- Administrative or office management experience
- Dispatching or scheduling experience
- Accounts receivable or collections experience
- Restoration, construction, plumbing, HVAC, roofing, or other home service industry experience
- Insurance claims experience
Responsibilities
- Answer incoming customer calls and provide exceptional customer service
- Schedule inspections, emergency services, and appointments
- Coordinate schedules with managers and field personnel
- Make outbound calls regarding appointments, paperwork, collections, and customer follow-up
- Assist with accounts receivable and collections
- Communicate with customers, insurance carriers, adjusters, vendors, and subcontractors
- Process payroll and assist with QuickBooks functions
- Maintain accurate records within company software systems
- Order and manage office supplies
- Assist with administrative projects and office operations
Benefits
- Competitive Pay
- Paid Time Off
- 6 Paid Holidays
- 401(k)
- Dental, Vision, and Supplemental Insurance
- Opportunities for Growth and Advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
