Customer Service Coordinator I

Computer Task Group, Inc • Tewksbury, MA

5h • Onsite

About The Position

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.

Requirements

• 2+ years of customer service or commercial experience preferred
• Strong verbal and written communication skills
• Ability to work in a high-volume, fast-paced environment
• Proficiency with Microsoft Word, Excel, email, and web applications
• Typing speed of approximately 50 WPM
• Strong attention to detail, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team
• Reliable attendance and strong work ethic

Nice To Haves

• Salesforce.com case management experience
• PeopleSoft Order Management or comparable ERP system experience
• Call center experience
• Experience in the Life Sciences industry or related field

Responsibilities

• Manage high-volume customer inquiries via phone and email
• Process accurate order entry and order management activities
• Handle Salesforce.com case management and customer follow-up
• Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution
• Provide information regarding inventory, pricing, shipping, and technical inquiries
• Maintain customer account information and support account updates
• Resolve routine customer issues and initiate corrective actions as needed
• Ensure timely communication and follow-up with customers and internal stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED