Customer Service I

GEA Group•Fresno, CA

1d•$20 - $24•Onsite

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Requirements

High school diploma or equivalent; associate or bachelor’s degree in related field is a plus.
Proven experience (3-5 years) in order processing, customer service, or a related role.
Proficiency in data entry, order management systems, and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Excellent written and verbal communication abilities.
Ability to manage multiple tasks and prioritize effectively.
Problem-solving skills and a customer-centric mindset.
Familiarity with inventory management concepts is advantageous.
Ability to work both independently and collaboratively within a team environment.

Responsibilities

Receive and review customer orders to ensure accuracy, completeness, and compliance with established protocols.
Enter order details into the system accurately, verifying pricing, product codes, and other relevant information.
Communicate with sales staff to confirm order details, provide order status updates, and address any inquiries or concerns promptly and professionally.
Collaborate with sales and customer service teams to resolve order-related issues and ensure smooth order processing.
Monitor product availability and collaborate with inventory control to ensure accurate stock levels and timely order fulfillment.
Alert relevant teams of any potential stock shortages or delays in meeting customer demands.
Maintain organized and accurate records of customer orders, transactions, and communications.
Ensure all required documentation, such as invoices, shipping labels, and packing lists, are prepared accurately and on time.
Track and monitor the progress of orders throughout the fulfillment process, providing regular updates to clients and internal stakeholders.
Generate and analyze order-related reports to support decision-making and process improvement initiatives.
Conduct quality checks on orders to ensure accuracy and compliance with customer specifications.
Address and resolve any order discrepancies or issues promptly, collaborating with relevant departments as needed.
Identify opportunities to enhance order processing workflows, streamline procedures, and improve efficiency.
Provide feedback and suggestions for system improvements to enhance the overall order processing experience.