Customer Service Coordinator - Fleet Services

Ryder Supply Chain Solutions•Phoenix, AZ

3d•$24 - $25•Onsite

About The Position

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. This role is crucial for enhancing branch productivity through effective work scheduling and planning, managing parts inventory, and handling administrative duties within shop operations.

Requirements

H.S. Diploma/GED
3 years or more in customer service with issues resolution experience
Strong computer skills to include spreadsheet and word processing software packages
Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment

Responsibilities

Improve the quality and consistency of customer communications and meet customer's expectations.
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates.
Enhance branch productivity through effective work scheduling and planning.
Create repair order tasks and update work planning sheet.
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
Coordinate outside repair with vendors and customers.
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.
Make recommendations on min-max levels to the inventory planning team.
Manage parts obsolescence.
Ship warranty and return parts.
Organize and ensure cleanliness in the parts room.
Effectively handle all incoming shop calls.
Perform clerical duties within the shop operations which include vehicle maintenance files.
Process all Accounts Payable.
Create repair orders for technicians.
Performs other duties as assigned.