Customer Service Coordinator - Fleet Services

Ryder Supply Chain Solutions•Linden, NJ

5d•$22 - $24•Onsite

About The Position

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. This role is responsible for improving the quality and consistency of customer communications, meeting customer expectations, and performing customer relationship activities. The coordinator will also manage work flow, including scheduling and planning, creating repair orders, and coordinating with rental counters and outside vendors. Additionally, the role involves parts management, including inventory planning, ordering, receiving, stocking, and managing purchase orders and invoices. Administrative duties include handling shop calls, processing accounts payable, and creating repair orders for technicians.

Requirements

H.S. Diploma/GED, Required.
1 year or more in customer service or comparable experience with issues resolution, Required.
Strong computer skills including spreadsheets and word processing software Advanced, Required.
Detail oriented with excellent follow-up practices, Required.
Capable of multi-tasking, highly organized, with excellent time management skills, Required
Flexibility to operate and self-driven to excel in a fast-paced environment , Required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
Ability to work independently and as a member of a team, Required

Responsibilities

Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction (CSI) scores.
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations.
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room.
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians.
Contribute to cost containment through effective inventory planning and warranty.
Enhance branch productivity through effective work scheduling and planning.
Performs other duties as assigned.