Temp Admin II Contracts, Sales and Marketing

Mason Controls•Los Angeles, CA

5d•$71,000 - $110,000•Onsite

About The Position

The Customer Service Contract Administrator is the internal interface between the customer and Mason’s functional areas to ensure customer needs, contractual requirements, and delivery requirements are met. This position is responsible for managing the day-to-day customer relationship, ensuring ‘Customer Delight’.

Requirements

A minimum of a Bachelor's is required.
Three (2) years of related experience is required
Strong Computer Skills. Including the ability to run Vlook Ups and Pivot tables in Excel
Excellent Decision Making / Problem Solving Skills.
Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
Must possess excellent oral and written communication, organizational and troubleshooting skills.
Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions.
A working knowledge of ERP systems is required (Infor LN advantageous).

Nice To Haves

more than 3 years of related experience is preferred.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Responsibilities

Manage the customer relationship from quote to order entry to delivery.
Be the voice of the customer within Mason and the voice of Mason to the customer.
Manage several of our large accounts and assist with smaller accounts.
Review customer contract requirements and provide assistance in contract and terms and conditions negotiations. Flow requirements to the other functional areas
Be the right hand of the department leader, owning your accounts backwards and forwards to drive customer delight.
Support the customer service team in continuous improvement.
Ensures swift resolution of issues that the customer may encounter by fostering strong internal relationships with each department, ensuring clear communication and accountability is delivered so that problems are solved efficiently.
Monitor customer’s open orders and customer portals.
Obtain, analyze and report customer’s rolling, periodic forecast.
Manage customer scorecard to ensure our reality matches the customers.
Coordinate, negotiate and communicate commitment dates on customer orders.
Coordinate timely execution of quotes for existing customers as required.
Submit Request for Quotation (RFQ) to quoting and develop pricing for approval
Provide timely response to customer requests with answers and commitments.
File quotes, sales orders, and sales related correspondence
Coordinate customer site visits
Operate within Export Compliance and Technical Data restrictions
Other duties as assigned