Customer Service Clk - Start

Southern Rail Link • New Westminster, BC

4h

About The Position

A Railway Customer Service Clerk plays a vital role in ensuring excellent customer service and efficient logistical operations across our railway network. They are responsible for assisting customers with forecasting, delivery planning, resolving complaints, and coordinating equipment moves across our railway. Railway Customer Service Clerks work in a fast-paced, team environment, interacting with internal and external stakeholders daily, ensuring accurate shipping instructions create a positive delivery of customer freight.

Requirements

• Excellent customer service skills
• Efficient logistical operations knowledge
• Ability to work in a fast-paced, team environment
• Daily interaction with internal and external stakeholders

Responsibilities

• Assisting customers with forecasting
• Delivery planning
• Resolving complaints
• Coordinating equipment moves across our railway
• Ensuring accurate shipping instructions create a positive delivery of customer freight

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed