Remote Customer Service & Client Support Representative

AIL•Virginia Beach, VA

23d•Remote

About The Position

Globe Life AO is seeking a Remote Customer Service & Client Support Representative to join their team. This role offers a 100% remote work environment with a flexible schedule and unlimited growth potential. The company focuses on helping working families, veterans, and union members protect themselves with supplemental benefit solutions. They provide a supportive, growth-focused environment where success is driven by ambition. This is an independent contractor opportunity with American Income Life / Globe Life, and compensation is commission-based and performance-driven.

Requirements

Legally authorized to work in the United States
Ability to obtain a resident Life & Health Insurance License (licensing guidance provided)
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home workspace
Strong communication and interpersonal skills
Positive attitude and willingness to learn
Self-motivation and strong work ethic
Excellent organizational and time-management skills
Confidence using computers and virtual communication tools
Professionalism, integrity, and a customer-first mindset
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Previous experience in customer service, sales, education, healthcare, hospitality, or client relations is helpful—but not required.

Responsibilities

Meet with clients through scheduled Zoom and phone consultations
Educate families on available supplemental benefit programs
Recommend personalized coverage based on each client's needs
Guide clients through the enrollment process
Build long-term relationships through ongoing support and policy reviews
Maintain accurate records while ensuring compliance with company policies and applicable regulations