Customer Service Clerk- Argo

Kinder Morgan•Summit, IL

About The Position

The Customer Service Clerk develops and maintains professional relationships with coworkers, customers, carriers, and other Kinder Morgan departments and employees. The role handles paperwork and customer tank truck orders in company and customer inventory systems, following dispatch operating procedures and customer requirements. It schedules inbound and outbound delivery appointments, prepares order packets, assists with terminal truck activity, and supports customer accounts as business needs require. The position works with the Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement, and maintain dispatch procedures. The clerk participates in daily SQE meetings, maintains proficiency with customer and company information systems, identifies and reports safety and environmental concerns, and may perform special assignments such as auditing time records, verifying tank truck paperwork, and providing dispatcher coverage.

Requirements

High school diploma or equivalent.
2–4 years of similar work experience.
DOT certification.
System-oriented, with experience using SAP and Microsoft Office.
Team-oriented and professional.
Respectful toward customers, coworkers, and management.
Customer-oriented and reliable.
Flexible.
Excellent communication, organizational, and math skills.
Positive attitude.
Detail-oriented and able to work quickly, independently, and accurately under pressure.
Consistent, on-time attendance.
Able to work various hours and overtime to meet business demands.
Able to respond to inquiries outside normal shift hours.
Able to lift 25 pounds.
Able to adhere to a professional business-casual dress code.

Responsibilities

Develop and maintain professional relationships with coworkers, customers, carriers, and other company departments and employees.
Handle required paperwork to execute customer tank truck orders safely, accurately, and efficiently in company and customer inventory systems.
Participate in daily SQE meetings with the assigned team.
Work with the Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement, and maintain dispatch operating procedures.
Execute procedures and customer requirements according to SOP.
Maintain proficiency and accuracy using customer and company information systems.
Communicate professionally by phone.
Schedule inbound and outbound delivery appointments with carriers.
Prepare order packets for customer inbound and outbound deliveries, including placards, seals, MSDS, COA, and product ID tags.
Satisfy customer requirements and special instructions.
Assist with managing truck activity in the terminal.
Cross-train on company accounts and satisfy customer requirements as business demands.
Identify, report, and correct safety and environmental concerns.
Audit time tracking to ensure accurate data entry.
Perform dual verification of tank truck paperwork as needed.
Provide coverage support in the Dispatcher role as needed.

Benefits

Medical, prescription drug, dental, and vision coverage.
Flexible and Health Spending Accounts.
Life and Accidental Death and Disability insurance.
Supplemental Life and Accidental Death and Disability insurance for employees and dependents.
Retirement benefits, including a 401(k) with employer and employee contributions and a company-funded pension plan.
Paid time off.
Paid parental bonding leave.
Paid holidays.
Flexible work schedule.
Voluntary benefit plans.