Customer Service Clerk- Shipping Specialist
About The Position
At Bomb Party, execution matters just as much as energy. The Customer Service Clerk: Shipping Specialist plays a key role in supporting a smooth customer experience by serving as a communication bridge between the Shipping and Customer Support teams. This role is responsible for responding promptly to shipping-related questions, supporting order updates in accordance with internal guidelines, and helping resolve elevated or complex shipping concerns. The ideal candidate is detail-oriented, responsive, solutions-focused, and comfortable partnering across teams to ensure customer needs are addressed accurately, efficiently, and with care.
Requirements
- Applicants MUST be located in the U.S. and authorized to work for ANY employer in the U.S.
- Strong organizational skills with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and follow-through skills
- Ability to stand, walk, lift, bend, and perform physical duties as required in a fulfillment environment
- Must be able to work onsite
Nice To Haves
- Experience in shipping, fulfillment, warehouse operations, logistics, or a related field preferred
- Experience with shipping systems, inventory tools, Microsoft Office, and operational tracking tools preferred
Responsibilities
- Serve as a key communication link between the Shipping and Customer Support teams
- Respond promptly to shipping-related questions in the CS + Shipping Teams chat
- Provide accurate, timely updates to help Customer Support resolve customer inquiries efficiently
- Partner with internal teams to ensure shipping concerns are addressed with urgency and clarity
- Update customer orders in accordance with internal guidelines and approved procedures
- Review customer requests carefully to ensure order changes are completed accurately
- Escalate requests that fall outside standard guidelines to the appropriate team or leader
- Maintain clear documentation of order updates, actions taken, and relevant follow-up
- Serve as the primary point of contact for high-level or escalated shipping-related tickets
- Research shipping issues, identify next steps, and coordinate resolution with the appropriate team
- Communicate ticket status, updates, and outcomes clearly to Customer Support partners
- Help ensure escalated customer concerns are handled with professionalism, accuracy, and care
- Follow established customer service, and order management processes
- Identify recurring shipping questions or issues and share feedback with leadership
- Support consistent execution across Customer Support and Shipping workflows
- Maintain a high level of accuracy, responsiveness, and follow-through in a fast-paced environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
