Clerk Customer Service Specialist

Pinellas County Government•Clearwater, FL

1d•Onsite

About The Position

This is a Clerk Customer Service Specialist position within the Civil Court Records Department of the Pinellas County Clerk of the Circuit Court & Comptroller’s Office. Clerk Customer Service Specialists assist the general public, intake documents, and cashier transactions while performing an assortment of duties and work processes based on the specific area of assignment. Clerk Customer Service Specialists are tasked with handling specialized documents that may have financial impacts to the customers we serve. Staff in these positions will have heavy daily customer contact, including with members from the judiciary, attorneys, partner agencies, and the general public. The area of assignment can include any department under the Clerk of the Circuit Court. Clerk Customer Service Specialists exercise a high degree of independent judgment based on experience and knowledge of department operations. Deviations from standard policies and procedures are referred to a higher level for decision.

Requirements

2 years’ experience in cashiering or accounting and practical skills in the use of computer equipment; or An equivalent combination of education, training and/or experience.
Rotational weekend emergency intake of domestic injunctions.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Nice To Haves

Knowledge of automated office equipment, practices and procedures.
Knowledge of legal terminology, grammar, spelling, math and bookkeeping methods.
Ability to understand and follow oral and written instructions and to express oneself clearly and concisely, orally and in writing.
Skilled in the application of quality customer service
Knowledge of the principles of cashiering, governmental accounting and record keeping procedures pertinent to area of assignment.
Knowledge of the Florida Statutes, Rules of Court and regulations pertinent to area of assignment.
Ability to make and apply decision in accordance with laws, regulations and procedures.
Ability to analyze accounts, perform computations and prepare related documents.

Responsibilities

Provides direct customer service either in person, electronically, and/or by phone.
May perform cashiering duties such as entering transactions into computerized registers, receiving payments, giving change, balancing the register daily, and disbursing monies.
Daily reconciliation of funds and financial data, including preparation of reports and records.
Prepares and files reports for submission, as required.
Processes mailed, e-filed, or in-person filed documents, including imaging, scanning, and redaction.
Efficiently processes a multitude of documents, such as petitions, motions, affidavits, and other miscellaneous filings, domestic violence injunctions, child support writs, risk protection orders, passport applications, and official records such as marriage licenses or other recordable documents, as required based upon area of assignment.
Processes child support cases and answers inquiries, when assigned to the child support section.
May issue various processes, such as summonses, subpoenas, writs, and/or defaults.
May audit, review, and process accounts.
Performs computations, determines amounts due and responsible parties, receives payments, and prepares related correspondence and documents.
May conduct investigations and audits to resolve matters stemming from misapplied funds, improper validations, and incorrect application of liens.
May perform file management and inventory control responsibilities.
Performs other related job duties as assigned.