Customer Service Cashier

City of Forest Grove•Or 97116, OR

2d•Onsite

About The Position

Under general supervision, responsible for performing duties related to the operations of the Parks & Recreation front desk functions at the Aquatic Center and/or Community Center. Provides customer service to patrons in person, by phone and email; answers questions and assists with registration and facility reservations. This position is an intermittent position which may include early mornings, days, evenings and weekends for an estimated 10-20 hours per week.

Requirements

Education Equivalent to completion of the twelfth grade.
One year of customer service experience is desirable.
Possession of an appropriate, valid CPR certification within 6 months of beginning employment.
Possession of an appropriate, valid first aid certification within 6 months of beginning employment.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Perform routine administrative duties including answering phones, typing, filing, inventory and copying.
Greet and assist customers when entering the facility.
Process customer registrations, collect admissions, rental, and program fees utilizing cash register, computer and supporting software applications.
Open and close cash register and prepare fee collections for daily deposit according to City guidelines.
Respond to questions and inquiries regarding rules, regulations, use of park facilities and various City recreation services and programs.
Resolve or direct inquiries and complaints to appropriate staff members.
Participate in maintaining facility for cleanliness, perform light general maintenance and/or custodial duties and report maintenance issues as needed.
Attend staff meetings and trainings as necessary.
Contribute to a positive work environment.
Maintain regular, predictable attendance and punctuality.
Perform other directly related duties consistent with the role and function of the classification.