Early Careers - Customer Service Business Analyst Intern

HCSC•Chicago, IL

12d•Hybrid

About The Position

This ten-week paid internship is located in Chicago, Illinois. The Customer Service Business Analyst Intern participates in HCSC’s formal internship program, gaining meaningful experience while supporting business objectives and member-focused solutions. Working with cross-functional teams across business and technical areas, the intern contributes to project work, analyzes information, and supports the development of solutions to organizational needs. The role involves learning and applying organizational processes, programs, and technologies while taking increasing independence and ownership of assigned deliverables. The internship program includes formal intern orientation, hands-on real-world project work, weekly networking opportunities with interns and company leaders, professional development workshops, and volunteer activities. The intern will develop and deliver a final presentation to department leadership describing their project, results, and recommendations. This role is associated with a flex schedule; flex employees are expected to be in the office at least three days a week, with management discretion to adjust schedules for exigent circumstances.

Requirements

Pursuing a bachelor's degree and be a rising senior, with a major in business, data analytics, information technology, information systems, or computer science; other majors may be considered.
Expected graduation date between December 2027 and June 2028.
Minimum cumulative GPA of 3.0/4.0.
Available for the full duration of the ten-week program.
Unrestricted authorization to work in the United States; sponsorship is not available.
Eagerness to learn, grow, and contribute.
Clear and concise verbal and written communication and demonstrated interpersonal skills.
Strong analytical and problem-solving skills.
Results-oriented, with a continuous improvement mindset and ability to grasp new and unfamiliar concepts.
Strong organizational and multitasking skills, with the ability to prioritize and support multiple projects.
Practical, developed PC skills, especially Office 365 and virtual team collaboration tools such as MS Teams, Word, and SharePoint.

Nice To Haves

Prior related technical internship or work experience.
Volunteerism or leadership experience.

Responsibilities

Own components of project work and deliverables with guidance from an assigned mentor and manager.
Conduct research, analyze data and information, and develop recommendations to inform business decisions.
Collaborate with cross-functional teams in business and technical areas.
Support departmental initiatives that improve business outcomes and the member and client experience.
Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations.
Learn and apply aspects of the organization's processes, programs, and technologies while demonstrating increasing independence and ownership of assigned deliverables.
Maintain complete confidentiality of company business and comply with HIPAA, Diversity Principles, Corporate Integrity, and applicable compliance policies.