Early Careers - Customer Service Business Analyst Intern

Health Care Service Corporation•Downers Grove, IL

13d•$19 - $34•Hybrid

About The Position

This paid, ten-week internship is based in Chicago, Illinois. The Customer Service Business Analyst Intern participates in HCSC’s formal internship program, applying skills and knowledge to meaningful work that supports business objectives and member-focused solutions. Working with cross-functional business and technical teams, the intern contributes to projects, analyzes information, and supports solutions for organizational needs. The role involves learning and applying the organization’s processes, programs, and technologies while taking increasing ownership of assigned deliverables. The internship program includes a formal orientation, a hands-on real-world project, weekly networking opportunities with interns and company leaders, professional development workshops, and volunteer activities. The position is hybrid; flex employees are expected to work in the office at least three days per week, with management discretion to adjust schedules for exigent circumstances.

Requirements

Be pursuing a bachelor’s degree and be a rising senior, with a major in business, data analytics, information technology, information systems, or computer science; other majors may be considered.
Have a graduation date between December 2027 and June 2028.
Have a minimum cumulative GPA of 3.0/4.0.
Be available for the full duration of the ten-week program.
Have unrestricted authorization to work in the United States; sponsorship is not available.
Demonstrate clear and concise verbal and written communication skills.
Have strong analytical and problem-solving skills.
Be results-oriented, have a continuous improvement mindset, and be able to grasp new and unfamiliar concepts.
Have strong organizational and multitasking skills, with the ability to prioritize and support multiple projects.
Have practical, developed PC skills, especially with Office 365 and virtual team collaboration tools such as MS Teams, Word, and SharePoint.
Be eager to learn, grow, and contribute.

Nice To Haves

Prior related technical internship or work experience.
Volunteerism or leadership experience.

Responsibilities

Own components of project work and deliverables with guidance from an assigned mentor and manager.
Conduct research, analyze data and information, and develop recommendations to inform business decisions.
Collaborate with cross-functional teams in business and technical areas.
Support departmental initiatives that improve business outcomes and the member and client experience.
Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations.
Maintain complete confidentiality of company business and comply with HIPAA, Diversity Principles, Corporate Integrity, and applicable compliance policies.
Learn and apply specific aspects of the organization’s processes, programs, and technologies while demonstrating increasing independence and ownership.