CUSTOMER SERVICE & BILLING SUPPORT SPECIALIST - SHARED SERVICES (WCTV)

Gray Media • Tallahassee, FL

20d

About The Position

Gray Media is seeking a Customer Service & Billing Support Specialist for Shared Services-TV/WCTV. This role provides frontline support for client portals, including handling technical support inquiries, helping users enroll, and completing daily administrative data transfers to vendors. The specialist also provides backup and assistance for billing operations and helps address billing and invoice issues.

Requirements

• High school diploma at minimum.
• 1–3 years of experience in an administrative support, customer helpdesk, or billing operations role.
• Proficiency with Microsoft Excel, including data entry, basic formulas, sorting, and filtering.
• Exceptional attention to detail and ability to meet strict daily and twice-daily deadlines.
• Strong verbal and written communication skills for client-facing phone and email support.

Nice To Haves

• Associate’s degree in Business, Finance, or a related field.
• Familiarity with ticket management systems or client portals.

Responsibilities

• Monitor and resolve daily portal support tickets from clients and television/media stations.
• Manage client portal registrations, onboarding, and basic troubleshooting.
• Administer BCS enrollments, coordinate password resets, and troubleshoot login issues.
• Answer or make calls to clients for payment portal support.
• Execute time-sensitive file uploads to vendors twice daily through AM and PM workflows.
• Provide daily and weekly backup and assistance for critical billing operations.
• Assist with DocAgent Adjustments, $5 Over/Under reconciliation, Trade Adjustments, and Split Invoices.
• Coordinate invoice delivery issues to resolve system anomalies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED