CUSTOMER SERVICE & BILLING SUPPORT SPECIALIST - SHARED SERVICES (WCTV)

FOX Carolina News • Tallahassee, FL

21d

About The Position

The Customer Service & Billing Support Specialist serves as frontline support for Gray Media client portals. The role manages technical support inquiries, assists with user enrollments, and performs daily administrative data transfers to vendors. It also provides backup and assistance for billing operations and helps resolve invoice delivery issues.

Requirements

• Minimum high school diploma.
• 1–3 years of experience in an administrative support, customer helpdesk, or billing operations role.
• Proficiency with Microsoft Excel, including data entry, basic formulas, sorting, and filtering.
• Exceptional attention to detail and ability to meet strict daily and twice-daily deadlines.
• Strong verbal and written communication skills for client-facing phone and email support.

Nice To Haves

• Associate’s degree in Business, Finance, or a related field.
• Familiarity with ticket management systems or client portals.

Responsibilities

• Monitor and resolve daily portal support tickets from clients and television/media stations.
• Manage client portal registrations, onboarding, and basic troubleshooting.
• Administer BCS enrollments, coordinate password resets, and troubleshoot login issues.
• Answer or make calls to clients for payment portal support.
• Execute time-sensitive file uploads to vendors twice per day through morning and afternoon workflows.
• Provide daily and weekly backup and assistance for critical billing operations.
• Assist with DocAgent Adjustments, $5 Over/Under reconciliation, Trade Adjustments, and Split Invoices.
• Coordinate invoice delivery issues to resolve system anomalies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED