Customer Service BDC Rep. for Service Dept. - Auto Dealership

Mercedes-Benz of Rockville Centre•Hempstead, NY

13d

About The Position

Mercedes-Benz of Rockville Centre is seeking an energetic Customer Service BDC Representative for its Service Department. The role supports customer service operations by helping clients schedule appointments for vehicle diagnostics, assessments, and repairs. It includes managing inbound and outbound calls so customers receive timely and efficient service. The representative provides information about service offerings, pricing, and appointment availability, and works with Service Advisors and Technicians to prioritize appointments. The position is with a family-owned dealership that offers ongoing training and rewards outstanding effort and results through bonus and commission programs.

Requirements

At least one previous role based in strong customer service experience.
Team-player attitude.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to multitask and work effectively in a fast-paced environment.
High school diploma or equivalent.
Enthusiastic personality.
Willingness to submit to a pre-employment background check and drug screen.

Nice To Haves

Proficiency with CRM software or similar tools.
Additional education or certifications in customer service.

Responsibilities

Handle inbound customer calls requesting appointments for vehicle diagnostics and repairs.
Make outbound follow-up calls and schedule necessary appointments.
Provide accurate information about service offerings, pricing, and appointment availability.
Maintain a customer-focused approach to support high satisfaction and repeat business.
Collaborate with Service Advisors and Technicians to prioritize appointments based on urgency and availability.
Use CRM software to log and book customer interactions and update vehicle appointments.