Customer Service/BDC Representative

Hendrick Automotive Group

2d•Onsite

About The Position

Join Hendrick Automotive Group's Luxury Customer Concierge Center as a Customer Service/BDC Representative, supporting prestigious automotive brands from a state-of-the-art corporate facility in Charlotte. This role is built on a culture of People Development and Servant Leadership, offering 12 weeks of paid training and opportunities for leadership development through internal promotion. The position involves being the first point of contact for customers of luxury dealerships, handling inquiries via phone, text, and email, scheduling appointments, and ensuring a seamless customer experience.

Requirements

Strong verbal communication skills and a warm, professional phone presence
Comfortable multitasking in a fast-paced, tech-enabled environment
Computer and email proficiency
A positive, competitive, and team-oriented attitude
Availability Monday–Saturday within the 7:30 am–6:00 pm window
Must successfully complete a background check, MVR, and pre-employment drug screen

Responsibilities

Deliver exceptional concierge-level service via phone, text, and email
Schedule service and sales appointments for luxury dealerships
Follow up on appointment outcomes to ensure a seamless customer experience
Log all customer interactions accurately in the Dealership Management System
Collaborate with teammates to maintain a positive, supportive team environment
Participate in ongoing training and development through Hendrick University

Benefits

Medical, dental, vision, and prescription coverage
Basic life insurance + supplemental life, short- and long-term disability options
401(k) with company match
Paid time off
Employee Assistance Program
Employee discounts on vehicle purchases, parts, and service
Comprehensive employee recognition programs
The Ricky Hendrick College Scholarship Program

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