CUSTOMER SERVICE (BDC) ASSOCIATE
Hanania Automotive Group•Miami, FL
•Onsite
About The Position
The BDC personnel is responsible for driving customer satisfaction by following up with customers post-service, identifying opportunities for improvement. You’ll collaborate with the service team. Make service appointments, help with the Loaner fleet management, meet and greet customers when is needed.
Requirements
- Excellent communication and interpersonal skills
- Professional, friendly, and empathetic demeanor
- Strong attention to detail and organization
- technology savy
- Bilingual (English/Spanish) a plus
Responsibilities
- Conduct timely post-service follow-up calls to ensure satisfaction
- Address and escalate customer concerns before they impact ACE scores
- Track trends and provide regular feedback to management
- Maintain accurate and organized records of communication and resolutions
- Assist with phone calls and loaner agent process
- Build strong relationships with internal staff to ensure alignment
- Assist the service advisors with the daily process
- Make appointments, meet and greet customers when they drive up.
Benefits
- Competitive salary
- performance bonuses
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
