Customer Service Attendant

Cayuga Medical Center

1d•Onsite

About The Position

Customer Service Attendants are the first point of contact for people entering the hospital. They welcome guests to and from the hospital in a friendly, efficient, and courteous manner, with a focus on safety, service, and confidentiality. They assist with inquiries, directions, and initial questions while providing exceptional customer service and engaging patients and families as they enter the building. The role is primarily standing and includes walking for extended periods in all types of weather, lifting at least 40 pounds, and climbing steps. The position is onsite in Elmira, New York, and provides coverage for day and night shifts and occasional weekends. The standard pay rate is $16.00 per hour.

Requirements

High school diploma or equivalent experience.
Clean, valid New York or Pennsylvania driver's license.
Ability to stand and walk for extended periods in all types of weather.
Ability to lift at least 40 pounds.
Ability to climb steps.

Nice To Haves

Six months of experience in a service industry involving direct customer contact is desirable.

Responsibilities

Greet visitors and patients on arrival and before departure, determine their needs, and direct them accordingly.
Assist patients entering or exiting vehicles using safe patient-handling techniques.
Monitor the appearance of the hospital entrance.
Escort or transport guests to destinations within the hospital; open doors, offer wheelchair assistance, and carry packages and luggage as needed.
Contact Security, Environmental Services, or Facilities Management for assistance when necessary.
Maintain a professional appearance, remain neat and well groomed, and wear the proper uniform.
Operate the Courtesy Cart safely and follow its protocols and guidelines.
Keep the front driveway clear for patient and visitor drop-off and pick-up.
Park customers' vehicles when necessary.
Maintain strict confidentiality of work-related information in accordance with HIPAA.
Follow Arnot Health policies and procedures and infection-control guidelines, and direct patients to follow those guidelines.
Attend annual mandatory educational programs required for the position.
Provide attentive, friendly, caring service, maintain communication with customers, and take initiative to support a secure and pleasant experience.
Perform related duties as required.