Customer Service Associates

Bass Pro Shops • Victor, NY

1d • $17 - $20 • Onsite

About The Position

A trip to Bass Pro Shops has been more than a shopping trip since 1972 — it's an adventure. This year, that adventure opens a new chapter in Victor, NY, with a brand-new 90,000-square-foot Outpost at Eastview Mall. As part of our Guest Services team, you'll be the first smile and the last thank-you every customer remembers — and a founding face of this exciting new store.

Departments You Could Call Home, Full Time & Part Time Positions!
Greeter, the first smile every guest sees
Cashier, friendly, fast checkout
Customer Service, solve problems and support the customer needs
Phone Operator, answer the call and point guests in the right direction
Snack Shop, fuel up hungry adventurers

Position Summary
The Guest Services Associate is often a customer's first and last impression of Bass Pro Shops, greeting, checking out, and assisting our guests to ensure a warm, efficient and legendary experience every visit.

Requirements

• Must be at least 18 years of age
• Minimum Degree Required: High School education or equivalent experience
• Snack Shop positions may require a local food handler certification (training/support provided)
• Warm, upbeat communication skills — you set the tone for every visit
• Comfortable with basic math, cash handling and our point-of-sale system
• A team-player attitude and a knack for solving problems on the spot
• Food safety basics, for those working in the Snack Shop

Responsibilities

• Greets and acknowledges all customers in a prompt, warm and friendly manner.
• Accurately and efficiently processes customer transactions using the computerized Point of Sale register system.
• Handles cash, credit and gift card transactions in accordance with company cash-handling policies.
• Answers and routes incoming calls and responds to general customer questions (Phone Operator).
• Resolves customer questions, returns, exchanges and concerns at the Customer Service desk.
• Prepares and serves Snack Shop food and beverage items, following food safety and sanitation standards.
• Provides information, assistance and direction to customers throughout the store.
• Promotes programs including, but not limited to, CLUB Membership, VOC and In-Store Pick-up.
• Keeps work area, registers and Snack Shop clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Health coverage for full-time employees medical, dental and vision plans, plus Health Savings and Flexible Spending Accounts to help your dollars go further
• Room to save 401(k) Retirement Savings with generous match so you can start planning for the future
• Time to recharge paid vacation and sick time
• A safety net the Bass Pro Cares Fund is there for outfitters when life throws a curveball
• Gear up for less generous discounts (up to 50%!) on retail merchandise, our restaurants, world-class resorts and conservation attractions
• Even more voluntary benefits and additional perks to round things out
• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED