Customer Service Associates - Multiple Departments and Levels

Texas A&M University System • College Station, TX

1d • Onsite

About The Position

Join our team at the Texas A&M Veterinary Medical Teaching Hospital and be a powerful force for good! We're seeking Administrative & Customer Service Associates to join our teams across the Veterinary Medical Teaching Hospital. Though we are accepting applications for all levels, our current greatest need is for: Senior Administrative coordinator I - Small Animal Client Liaison (Full-time, Monday through Friday, 8pm to 5pm), Customer Service Associate I - Small Animal ER Liaison (Full-time, Monday through Friday, 3pm to 11pm), and Customer Service Associate II - Student Coordinator (Full-time, Monday through Friday, 10am to 7pm). Contribute to a welcoming, professional environment by supporting daily office operations and delivering excellent customer service that enhances the experience of visitors, clients, students, and staff. Build valuable administrative and communication skills through hands-on involvement in scheduling, workflow coordination, documentation, and operational support, with opportunities for increased responsibility and growth over time. Support the future of veterinary medicine by helping create efficient administrative processes that directly impact high quality patient care, client experience, and the training of future veterinary professionals.

Requirements

• Administrative Associate I: High school graduation or any equivalent combination of education and experience and one year of experience in general office or clerical work.
• Administrative Associate II and Customer Service Associate I: High school graduation or any equivalent combination of education and experience and two years of experience in general office or clerical work.
• Administrative Associate III and Customer Service Associate II: High school graduation or any equivalent combination of education and experience and three years of experience in general office or clerical work.
• Administrative Associate IV: High school graduation or any equivalent combination of education and experience and four years of experience in general office or clerical work.
• Administrative Associate V and Customer Service Associate III: High school graduation or any equivalent combination of education and experience and five years of experience in general office or clerical work.
• Senior Administrative Coordinator I: Bachelor's degree or equivalent combination of education and experience and six years of experience in office administration.
• Requirements may vary slightly based on specific department.

Responsibilities

• Provide professional in person, phone, and email support.
• Welcome and check in visitors, respond to inquiries, and guide customers to appropriate resources.
• Maintain confidentiality and assist with resolving routine concerns.
• Perform daily office tasks including scheduling, filing, scanning, and data entry.
• Prepare, proofread, and update documents and correspondence.
• Support departmental staff with general administrative needs.
• Maintain accurate records, files, and documentation.
• Enter and retrieve data, prepare reports, and verify required forms or customer documentation.
• Apply and communicate organizational policies and procedures.
• Ensure adherence to department standards and contribute to improvements in processes or workflows.
• Work cooperatively with staff and student employees.
• Provide guidance or cross training to team members as needed to support consistent service delivery.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED