Customer Service Associate, Commercial Lines

Hub International Insurance • Encino, CA

2d • Hybrid

About The Position

HUB International is seeking an Assistant Account Manager to join its Entertainment team. The service team helps clients manage their insurance policies and facilitates positive, effective relationships with clients and partner insurance carriers. The position may be performed remotely or in a hybrid arrangement, with some days in the office and some at home.

The role supports the full account-service process, including marketing accounts to carriers, preparing quotes and proposals, assisting with client presentations, and preparing and processing certificates, endorsements, billing, binders, and related materials while ensuring accuracy.

Requirements

• High school diploma or GED.
• At least 4 years of related commercial lines insurance experience in a brokerage environment.
• Currently licensed and in good standing.
• Confidence and demeanor to interact effectively with all levels within the organization.
• Computer literacy, including Microsoft Office Suite and Outlook.
• Contract and coverage knowledge.

Nice To Haves

• College degree strongly preferred.
• Experience in the Entertainment space strongly preferred.

Responsibilities

• Manage the entire account-service process.
• Market accounts to insurance carriers.
• Prepare quotes and proposals.
• Assist with client presentations.
• Prepare and process certificates, endorsements, billing, binders, and related materials, ensuring accuracy.
• Facilitate positive and effective relationships with clients and partner insurance carriers.

Benefits

• Competitive pay.
• Comprehensive health benefits.
• Retirement savings matching.
• Company-paid life and disability plans.
• Generous paid time off.
• Paid parental leave.
• Wellbeing program.
• Structured training and licensing support.
• Ongoing development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED