CUSTOMER SERVICE ASSOCIATE-WASILLA

Goodwill Industries of Lane & South Coast Counties & Alaska•Wasilla, AK

About The Position

The Customer Service Associate (CSA) supports front-end operations, merchandise processing, and donation receiving while delivering service to donors, shoppers, and coworkers. The role helps maintain an efficient flow of merchandise and a clean, safe, welcoming store, and collaborates with the team to achieve production, sales, and service goals in support of Goodwill’s vocational mission. The position requires proficiency in English to communicate with customers, coworkers, and supervisors and to read, understand, and respond to written and verbal instructions. The CSA must be at least 16 years old; employees must be 18 to operate safety-sensitive equipment. No minimum education is required. Previous retail or customer service experience is a plus. Equipment certification, such as for a forklift, pallet jack, or tilter, is required as needed. Work takes place in a fast-paced retail environment, indoors or outdoors, with possible exposure to weather, dust, odors, public interactions, broken glass, and other sharp or potentially hazardous materials. Noise is usually loud, and the environment may be heated or air-conditioned. Personal protective equipment is provided and must be worn when handling or sorting raw donations. The role requires availability during operating hours, including evenings, weekends, and holidays.

Requirements

Must be at least 16 years old; must be at least 18 years old to operate safety-sensitive equipment.
Sufficient English proficiency to communicate effectively with customers, coworkers, and supervisors and to read, comprehend, and respond to written and verbal instructions.
Ability to regularly lift 10–35 pounds and/or move up to 100 pounds with assistance.
Ability to stand and/or walk for extended periods, up to 8 hours per day.
Ability to frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
Vision abilities including close and distance vision, peripheral vision, depth perception, color vision, and focus adjustment.
Ability to use hands to feel objects, tools, or controls, reach with hands and arms, and talk and/or hear.
Must become certified on equipment such as a forklift, pallet jack, or tilter as needed.
Availability during store operating hours, including evenings, weekends, and holidays.
No minimum education requirements.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Greet, assist, and engage with customers and donors to provide outstanding customer service.
Operate the cash register and point-of-sale system, accurately handle transactions, balance the cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized, visually appealing sales floor in accordance with the Retail Concepts Manual.
Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
Follow safety and loss-prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
Maintain and demonstrate knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
Arrive on time for all regularly scheduled work, ready to work.